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Why Trendster?
By our definition a Trendster is someone at the forefront of fashion trends interpreting fashion in a unique way.
How are we different from other clothing companies?
As well as being a retailer, we also sell our products, customised or plain, to other fashion and clothing businesses at wholesale prices.
To the best of our knowledge, we try to surround ourselves with suppliers who have a similar ethical policy to us.
We aim to supply quality clothing, provide a good service and create good relationships along the way.
We support freedom of choice for the workers who supply us with clothing to have better lives and be treated fairly; clean organic clothing which does not harm the environment and nature during production and good working relationships with customers and suppliers.
We use recycled packaging for our goods and lead free inks for our screenprinting.
Everyone who works at Trendster loves fashion, clothing and all things trendy, but we’re also aware that we can make a difference through our business, which is what we intend to do. We’re an approachable company – always willing to help.
Do we have a shop?
No, we do not have a shop, we are a UK based Internet Retailer & Wholesaler.
Can I contact you by phone?
We do prefer you to contact us via e-mail as this enables us to respond to all your queries quickly and efficiently. This is a lower cost to us than utilising a call centre, and enables us to build this into our prices and pass the savings on to you.
Payment Methods
We currently use PayPal as our main payment method online, whilst we are building our shopping cart.
The PayPal payment system will take you to a PayPal payment screen, once you have decided to Checkout. This system is very secure, and you do not have to have a PayPal account or sign up for one, to pay for your order.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on PayPal.
We comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 to ensure that your personal information is kept secure and processed fairly and lawfully.
How do you deliver my order?
We use Royal Mail, Parcelforce, and Couriers for deliveries within the UK.
We currently do not deliver to countries outside the European Union.
What are your Delivery Charges?
Our minimum charge on Standard Delivery is £4.00, which is dependant on the size and quantity of items ordered. For larger orders, it may be suitable to have the items couriered to you, in which case the Wholesale prices below apply.
Please note on Wholesale orders, only courier services will be used for delivery and there is a flat delivery charge of £10.00ex VAT.
Please note that for all deliveries outside of the UK, a Standard charge of £10.00ex VAT applies.
Will you leave the delivery at my door if I am not at home?
If you place your order using our Next Day Courier Delivery service the courier will attempt to leave your parcel with a neighbour if you are out, or failing this, in a safe place as instructed by you.
If you place your order using our Standard Delivery service we are unable to leave your order in a safe place. Royal Mail will leave a collection card through your door, to let you know that there is a parcel waiting for you to pick up at your nearest collection point.
Where is my order?
- We aim to deliver Standard Delivery orders within 3-4 working days. Unfortunately we cannot guarantee a specific delivery date for Standard Delivery orders. If you require your order to arrive on a particular date we suggest you use our Next Working Day service.
- At busier times of the year, such as Christmas, postal services can slow down, so we ask you to wait 5 working days after your order is placed before contacting us.
- If you are expecting delivery of your order today (i.e. your order was placed before 2.00pm on the previous Working Day (Monday–Friday, except bank holidays), please allow for delivery to take place up to 5.30pm. A courier, requiring a signature, delivers the packages and so your order will not arrive with the normal post.
- If a delivery has been attempted and you have received a card from the courier, please contact the courier directly to arrange another delivery or to pick up the parcel from their depot.
Will you be getting any more stock in?
Unfortunately, some items will be out of stock or be removed from the site altogether. This is the case with some of our organic clothing that are manufactured in China, and ordered on a pre-season basis.
We will try our best to inform you if an item will be back in stock, however we cannot always give you the exact date or timescale of its return.
I need more information about a product?
We include as much information as possible about a product on the product page itself. If you need more detailed information, please contact customer care quoting the product code, which can be found on the product page.
Can I change my order?
This will depend on the status of your order.
Please note that we can only:
- cancel items from your order or cancel your entire order before it has been shipped out.
Unfortunately it is not possible for us to always:
- change size or colour options
- upgrade your order from Standard Delivery to Next Working Day Delivery
- change the delivery details
- add items to your order.
Can I cancel my order and get a refund?
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Trendster Clothing Ltd, for a full refund. Order cancellations must be made in writing, quoting your name and order number, within 7 days to Customer Care.
This does not apply to:
- Items that cannot be returned for hygiene reasons (all of Trendster underwear range).
- Items that have been washed and used, and are in an un-saleable condition.
I need to return an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 7 working days from the day after that on which the goods are received. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
- Items that cannot be returned for hygiene reasons (all of Trendster underwear range).
- Items that have been washed and used, and are in an un-saleable condition.
This provision does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations.
Please note:
- If you require a different product (rather than a different size or colour of the same product) you will need to place a new order online and return the original item for a refund.
- If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
Faulty item
Can you confirm you’ve received my return?
Please note that we usually process a refund or exchange within 3 working days of receipt of your return. At this point we will email you confirmation of a refund, or send you your replacement. Please therefore do not contact us until 3 working days have passed since we received your return.
How long will it take to refund me?
Before contacting us please take note of the timescales required to process a refund:
- Please allow 3 working days from receipt of a return for us to process a refund.
- Once a refund is processed you will receive an email confirming this.
- After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. This timeframe is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card had been declined or has expired) we will send a cheque to your billing address within 2 working days).
When will I receive my replacement?
Before contacting us please take note of the timescales required to process an exchange:
- Please allow 3 working days from receipt of a return for us process an exchange.
- Once the exchange has been processed please allow the following additional days for delivery of your replacement item:
- UK – up to 3 Working Days
Do I have to pay for return postage?
If you are returning an item, or items, to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
Please note, the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Why have you not refunded the delivery charge?
Delivery charges (the cost you originally paid to have the order delivered to you) are non-refundable unless:
- You have received an incorrect or faulty item from us and have requested a refund
- You send back the entire order
Do we sell our products wholesale?
Yes, we sell our products Wholesale to other fashion and clothing businesses only. For more information or to get a Quote please email us at wholesale@trendsterclothing.comFor full Wholesale terms and conditions please click here.